Describe how people, vehicles and goods move through the warehouse. Use the actual receiving, storage, picking and dispatch activities to define the review, including less frequent tasks and changes between shifts.
Bring an activity map to the discussion
Mark delivery entrances, loading areas, pedestrian routes and areas used by visitors or drivers on an available site plan. Explain which arrangements change during busy periods. This gives the reviewer a starting point for observation; the plan itself does not verify that the routes work as intended.
Include the handover between driver and warehouse team
Identify who communicates arrival instructions, who controls the loading task and how a change is passed to the next shift. Record unusual deliveries or vehicle types that do not fit the normal arrangement. Do not rely on a permanent-employee induction as the only explanation available to a visiting driver.
Illustrative example: a temporary picking overflow
A stock increase moves picking activity towards a vehicle route. The review question is what changed in the movement pattern, who is affected and whether the documented arrangements still describe the work. Record the change and the evidence needed for a competent decision, rather than treating an old route drawing as current approval.
Connect training to a defined role
A HIRA enquiry concerns learning about assessment; it is not the same purchase as a site-specific assessment or permission to operate equipment. List learner roles and the tasks they perform. For an inspection or audit enquiry, state whether you need observation of receiving, dispatch, a shift handover or more than one operating period.
Worked record
| Activity | Evidence to prepare | Follow-up question |
|---|---|---|
| Receiving | Arrival instructions and site plan | Does the observed route match the plan? |
| Picking | Temporary storage changes | Who reviews a changed interface? |
| Shift change | Handover record | Are outstanding actions transferred? |
Related guidance and resources
Source context
- HSE: warehousing
Vehicle/pedestrian interfaces and changing warehouse activities. UK guidance is used for general context, not as South African law or evidence of Diba service delivery. The scenarios and procurement records on this page are original illustrative examples.
Source context checked 6 October 2026. Examples are illustrative.
